Please provide an accurate delivery address (house number required). Otherwise, our customer service team will notify you. This may delay shipping.
Once your items have shipped, you'll receive an email notification with your tracking number.
If you haven't received it, or if the tracking number isn't working, don't worry. Contact us and we'll fix it!
If you need more detailed information, email us at service@fyntravix.com and we'll be happy to help!
Delivery Requirements:
Please carefully inspect your shipment upon receipt. If you notice any damage or missing items, please contact us immediately and provide us with any relevant evidence within 24 hours.
If you do not receive your order within 30 business days of receiving your shipping confirmation email, please contact us at service@fyntravix.com with your name and order number and we will look into the matter.
After-sales service.
If a product is damaged or lost due to transportation issues, we will refund your money, depending on the circumstances. Please contact our customer service department in advance.
Duty-free, including sales tax.
All products offered are tax-free, including sales tax. This means you won't be charged additional sales tax at the time of purchase.
We recommend reviewing the tax information displayed during checkout to ensure you understand the exact tax amount for your purchase. If you have any additional questions or concerns about taxes, please contact our customer service team, who will be happy to assist you.
Please note that this tax policy is subject to change based on updates or changes in state and local tax laws. We appreciate your understanding and cooperation in complying with applicable tax laws.
Customs duties and taxes are also included in the product price.
Please note that duties and taxes are included in the total purchase price. The determination and assessment of duties and taxes is the responsibility of the destination country's customs authorities. While these fees are not always applicable, they are calculated based on the order value and the destination country's duty-free import threshold, if applicable.
If a shipment is refused, the recipient is responsible for all return costs. Refunds for rejected international shipments will be processed net of fees.
Please note that any delays related to customs clearance are beyond our control. We recommend contacting your local customs authorities to check the status of your shipment or to inquire if your shipment may have been detained.
If you have any questions, please contact us and we will do our best to help you.