RETURN POLICY

Please contact our Customer Service Department for a return address, and do not return the item to the address listed on our website. Email:  service@fyntravix.com

RETURNS

Our returns policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for a return, the item must be unused and in the same condition you received it. It must also be in its original packaging.
Certain types of goods are not eligible for returns. Perishable items such as food, flowers, newspapers, and magazines are not eligible for returns. We also do not accept intimate and hygiene products, hazardous materials, or flammable liquids or gases.

Additional non-refundable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To process a return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.

There are certain situations where only partial refunds will be granted (if applicable):
- A book with visible signs of use
- A CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
- Any item that is not in its original condition, is damaged or missing parts due to reasons other than our fault
- Any item returned more than 30 days after delivery

 

 

RETURNS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email notifying you that your returned item has been received. We will also notify you if your return is approved or denied.
If approved, your refund will be processed and a refund will automatically be applied to your credit card or original method of payment within a certain number of days.

 

 

LATE OR MISSING RETURNS (IF APPLICABLE)

Your refund will be processed within 7 days. If you still haven't received your refund, please first check your bank account again.

Next, contact your credit card issuer. It may take some time for your refund to be officially posted.
Then, contact your bank. Refund processing time is typically 1-2 days.
If, after completing all of the above steps, you still haven't received your refund, please contact us at service@fyntravix.com.

 

ITEMS FOR SALE (IF APPLICABLE)

Only regular-priced items are eligible for returns. Unfortunately, sale items are not eligible for returns.

 

EXCHANGES (IF APPLICABLE)

We only replace products if they are faulty or damaged. If you would like to exchange your product for the same one, please email service@fyntravix.com.

 

PRESENTS

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift certificate for the refund amount. Once we receive the returned item, we will send you the gift card.
If the item was not marked as a gift at the time of purchase or if the order was shipped to you by the gift giver, we will issue a refund to the gift giver and notify them of your return.

 

SHIPMENT

Return shipping costs are your responsibility. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Delivery times for your exchanged item may vary depending on your location.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.

To obtain a return address, please contact our customer service department at service@fyntravix.com.

If the return is caused by the consumer, the consumer must cover the shipping costs. The specific fee will be determined by the selected courier company.

If, for reasons attributable to us, the received goods turn out to be damaged or do not comply with the order, the consumer is not obliged to bear the shipping costs for this reason.